Virtual clinical support that enhances care for health systems

The perfect addition for extending your capabilities

Lumina Care offers evidence-based clinical programs that deliver support and reduce complications. With specialties spanning complex care management and behavioral health, we act as an additional layer of clinical excellence, lowering hospitalization rates and helping providers deliver person-centered, quality care.

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Our programs

Lumina360 Care Analysis Dashboard

Lumina360 provides real-time insight into your facility’s compliance and care needs across your patient population. Easily identify opportunities to improve care delivery, track KPIs that match CMS and DOH requirements, and vastly reduce the time it takes to gather information needed to make decisions about your facility.

After-Hours
Telehealth (AHTH)

Our AHTH program provides timely clinical coverage during off-hours (nights, weekends, and holidays) to reduce transfers to hospitals. We prioritize treating in place to reduce risk and disruption to care and integrate with care teams to streamline clinical handoffs.

Chronic Care Management (CCM)

Our Chronic Care Management (CCM) program is a structured, evidence-based, and proactive approach that integrates with your care team. We coordinate directly with onsite clinicians, administrators, and PCPs to ensure care plans evolve, opportunities are identified, and chronic conditions are actively managed.

Behavioral Health Integration (BHI)

Our Behavioral Health Integration (BHI) program combines psychiatric expertise, clinical coordination, and EMR-driven visibility to ensure behavioral health is monitored and supported continuously. Our approach to BHI improves documentation and support earlier interventions that help broader health outcomes.

Telepsychiatry

Board-certified psychiatrists and mental health NPs deliver integrated telepsychiatry services that work in sync with primary care. Our Telepsychiatry program improves access, reduces inappropriate medication use, and eases staff burden.

Collaborative Care Management (CoCM)

Collaborative Care (CoCM) is an evidence-based approach that brings psychiatric expertise, care management, and primary care together through a structured, accountable care model. Our CoCM program coordinates team-based treatment to improve symptoms and outcomes.

Transitional Care Management (TCM)

Our Transitional Care Management (TCM) program reduces readmissions by supporting patients as they return home with coordinated care, discharge planning, and care delivery.

Our programs

Lumina360 Care Analysis Dashboard

Lumina360 provides real-time insight into your facility’s compliance and care needs across your patient population. Easily identify opportunities to improve care delivery, track KPIs that match CMS and DOH requirements, and vastly reduce the time it takes to gather information needed to make decisions about your facility.

After-Hours
Telehealth (AHTH)

Our AHTH program provides timely clinical coverage during off-hours (nights, weekends, and holidays) to reduce transfers to hospitals. We prioritize treating in place to reduce risk and disruption to care and integrate with care teams to streamline clinical handoffs.

Chronic Care Management (CCM)

Our Chronic Care Management (CCM) program is a structured, evidence-based, and proactive approach that integrates with your care team. We coordinate directly with onsite clinicians, administrators, and PCPs to ensure care plans evolve, opportunities are identified, and chronic conditions are actively managed.

Behavioral Health Integration (BHI)

Our Behavioral Health Integration (BHI) program combines psychiatric expertise, clinical coordination, and EMR-driven visibility to ensure behavioral health is monitored and supported continuously. Our approach to BHI improves documentation and support earlier interventions that help broader health outcomes.

Telepsychiatry

Board-certified psychiatrists and mental health NPs deliver integrated telepsychiatry services that work in sync with primary care. Our Telepsychiatry program improves access, reduces inappropriate medication use, and eases staff burden.

Collaborative Care Management (CoCM)

Collaborative Care (CoCM) is an evidence-based approach that brings psychiatric expertise, care management, and primary care together through a structured, accountable care model. Our CoCM program coordinates team-based treatment to improve symptoms and outcomes.

Transitional Care Management (TCM)

Our Transitional Care Management (TCM) program reduces readmissions by supporting patients as they return home with coordinated care, discharge planning, and care delivery.

Our programs

Lumina360 Care Analysis Dashboard

Lumina360 provides real-time insight into your facility’s compliance and care needs across your patient population. Easily identify opportunities to improve care delivery, track KPIs that match CMS and DOH requirements, and vastly reduce the time it takes to gather information needed to make decisions about your facility.

After-Hours
Telehealth (AHTH)

Our AHTH program provides timely clinical coverage during off-hours (nights, weekends, and holidays) to reduce transfers to hospitals. We prioritize treating in place to reduce risk and disruption to care and integrate with care teams to streamline clinical handoffs.

Chronic Care Management (CCM)

Our Chronic Care Management (CCM) program is a structured, evidence-based, and proactive approach that integrates with your care team. We coordinate directly with onsite clinicians, administrators, and PCPs to ensure care plans evolve, opportunities are identified, and chronic conditions are actively managed.

Behavioral Health Integration (BHI)

Our Behavioral Health Integration (BHI) program combines psychiatric expertise, clinical coordination, and EMR-driven visibility to ensure behavioral health is monitored and supported continuously. Our approach to BHI improves documentation and support earlier interventions that help broader health outcomes.

Telepsychiatry

Board-certified psychiatrists and mental health NPs deliver integrated telepsychiatry services that work in sync with primary care. Our Telepsychiatry program improves access, reduces inappropriate medication use, and eases staff burden.

Collaborative Care Management (CoCM)

Collaborative Care (CoCM) is an evidence-based approach that brings psychiatric expertise, care management, and primary care together through a structured, accountable care model. Our CoCM program coordinates team-based treatment to improve symptoms and outcomes.

Transitional Care Management (TCM)

Our Transitional Care Management (TCM) program reduces readmissions by supporting patients as they return home with coordinated care, discharge planning, and care delivery.

The challenge for providers in acute care

Caring for medically complex residents requires consistent care management, yet facilities continue to face multiple operational challenges that make care delivery complex.

SNFs

Staffing constraints

Care coordination across multiple partners

Technology silos and interoperability

Compliance tracking

Reimbursement issues

Patients

Unique care goals and complex needs

Limited access to specialists

Longer stays that introduce additional challenges

The challenge for providers in acute care

Caring for medically complex residents requires consistent care management, yet facilities continue to face multiple operational challenges that make care delivery complex.

SNFs

Staffing constraints

Care coordination across multiple partners

Technology silos and interoperability

Compliance tracking

Reimbursement issues

Patients

Unique care goals and complex needs

Limited access to specialists

Longer stays that introduce additional challenges

Proven results with Lumina Care

After partnering with Lumina Care, providers see reductions in unnecessary transfers, stronger continuity across shifts, improved quality metrics, and hospitalization rates well below the industry average.

Our model supports your team while helping residents stay healthier and more stable throughout their stay.

Hospitalization Rates with AHTH

16%

12%

8%

4%

0%

15%

Industry AVG.

12%

PREVIOUS VENDOR AVG.

2%

LUMINA CARE

For one midwest provider with 85 facilities, Lumina Care reduced the hospitalization rate from an average of 10-12% per month to an average of 2% per month from February through October of 2025 with after-hours telehealth.

Hospitalization Rates with TCM

80%

60%

40%

20%

0%

31%

WITH TCM

69%

WITHOUT TCM

One partner saw a decrease in hospitalization rates when comparing patients participating in TCM versus those not over a 6-month period from August 2025 to January 2026.

Proven results with Lumina Care

After partnering with Lumina Care, providers see reductions in unnecessary transfers, stronger continuity across shifts, improved quality metrics, and hospitalization rates well below the industry average.

Our model supports your team while helping residents stay healthier and more stable throughout their stay.

Hospitalization Rates with AHTH

16%

12%

8%

4%

0%

15%

Industry AVG.

12%

PREVIOUS VENDOR AVG.

2%

LUMINA CARE

For one midwest provider with 85 facilities, Lumina Care reduced the hospitalization rate from an average of 10-12% per month to an average of 2% per month from February through October of 2025 with after-hours telehealth.

Hospitalization Rates with TCM

80%

60%

40%

20%

0%

31%

WITH TCM

69%

WITHOUT TCM

One partner saw a decrease in hospitalization rates when comparing patients participating in TCM versus those not over a 6-month period from August 2025 to January 2026.

How Lumina Care improves outcomes

Facilities face growing pressure to manage chronic conditions, provide consistent after-hours coverage, and meet rising quality expectations. Many telehealth vendors fall short by creating more work or failing to integrate with daily workflows.

Our approach aligns with the realities of your environment and is designed to reduce preventable complications, improve communication, and create a more consistent care experience for residents and staff.

Clinical excellence that improves outcomes

  • Prompt access to clinicians after hours helps residents remain comfortable

  • Ongoing oversight for chronic and behavioral health needs reduces avoidable escalations

  • Psychiatric support from board-certified specialists builds stability for long-stay residents

  • Follow-up during transitions reduces readmissions and protects quality performance

  • Clear communication gives onsite teams the information they need for each day

Technology that supports consistency and visibility

  • Easy-to-use tablets facilitate telehealth visits, set up and provided by Lumina Care

  • Lumina360 provides a comprehensive view of care opportunities, risk trends, and required interventions

  • EMR integration ensures your team always has current information

  • Daily, weekly, and monthly reporting helps leaders track progress and improve quality metrics

  • Transparent data sharing strengthens alignment with medical directors and provider groups

Operational partnership that fits your workflow

  • Designed by leaders with experience in SNFs, compliance, and multi-site operations

  • Seamless onboarding with credentialing, EMR access, training, and equipment setup

  • Clear handoffs to nursing staff and providers keep every shift aligned and care more continuous

  • Workflows and program structures that support CMS and DOH expectations without increasing workload

Insights and resources from Lumina Care

View all resources

Is Anybody There? Solving the Crisis of After-Hours Care in Skilled Nursing and Long-Term Care Facilities

Read now

The Rules Behind the Care: Understanding Compliance in Skilled Nursing

Read now

When Variability Becomes the Hidden Cost in Skilled Nursing Operations

Read now

Insights and resources from Lumina Care

View all resources

Is Anybody There? Solving the Crisis of After-Hours Care in Skilled Nursing and Long-Term Care Facilities

Read now

The Rules Behind the Care: Understanding Compliance in Skilled Nursing

Read now

When Variability Becomes the Hidden Cost in Skilled Nursing Operations

Read now

Insights and resources from Lumina Care

View all resources

Is Anybody There? Solving the Crisis of After-Hours Care in Skilled Nursing and Long-Term Care Facilities

Read now

The Rules Behind the Care: Understanding Compliance in Skilled Nursing

Read now

When Variability Becomes the Hidden Cost in Skilled Nursing Operations

Read now

Talk to an expert

Connect with Lumina Care and learn how we enhance your team’s capabilities, improve care outcomes, and relieve the burden on your staff.

Talk to an expert

Connect with Lumina Care and learn how we enhance your team’s capabilities, improve care outcomes, and relieve the burden on your staff.

Talk to an expert

Connect with Lumina Care and learn how we enhance your team’s capabilities, improve care outcomes, and relieve the burden on your staff.