After-Hours Telehealth (AHTH)

Truly continuous clinical care

Patients need access to round-the-clock care. After-hours telehealth (AHTH) provides care overnight, on weekends, and during national holidays. Our service reduces the risk of complications by delivering critical support when patients need it most in their care journey.

After-Hours Telehealth (AHTH)

Truly continuous clinical care

Patients need access to round-the-clock care. After-hours telehealth (AHTH) provides care overnight, on weekends, and during national holidays. Our service reduces the risk of complications by delivering critical support when patients need it most in their care journey.

After-Hours Telehealth (AHTH)

Truly continuous clinical care

Patients need access to round-the-clock care. After-hours telehealth (AHTH) provides care overnight, on weekends, and during national holidays. Our service reduces the risk of complications by delivering critical support when patients need it most in their care journey.

<3%

Average rehospitalization rate with Lumina Care*

*Average among providers utilizing Lumina Care’s After-Hours Telehealth program.

16,000

No. of calls received and managed in May 2026

Strengthening care when it matters most

After-hours telehealth gives residents immediate access to clinical care when issues arise overnight, on weekends, or during holidays. Our approach means treating residents early and in place to reduce unnecessary hospital transfers and keep individuals safe.

Our clinical handoff includes detailed daily reports, so care remains connected and consistent. Your team can identify residents who require after-hours monitoring and will be aware of every encounter when they arrive for morning rounds. 

Facilities gain stronger continuity of care, fewer avoidable complications, and a partner who supports their clinical objectives while fitting naturally into existing workflows.

71%–88%

Patients who were able to be treated locally with emergency teleneurology and telestroke services

20%

Reduction in ICU mortality with telehealth coverage

Capabilities

After-Hours Telehealth by Lumina Care

Patient care

  • Rapid virtual assessments that help residents remain safely in place

  • EMR integration ensures telehealth clinicians review up-to-date patient charts

  • Encounter documentation and clinical handoffs are uploaded on time, improving continuity of care

  • Early treatment followed by de-escalation lowers the potential for risk and reduces hospital transfers

  • Facility clinical staff can flag residents for after-hours monitoring

Clinical collaboration and operations

  • Reliable overnight coverage that reduces the burden on on-call staff and providers

  • EMR-integrated notes that minimize administrative burden and care delays

  • Daily, weekly, and monthly reporting that highlights trends, emerging needs, and opportunities for improvement

  • Consistent communication with nursing teams to ensure fast escalation when required

Capabilities

After-Hours Telehealth by Lumina Care

Patient care

  • Rapid virtual assessments that help residents remain safely in place

  • EMR integration ensures telehealth clinicians review up-to-date patient charts

  • Encounter documentation and clinical handoffs are uploaded on time, improving continuity of care

  • Early treatment followed by de-escalation lowers the potential for risk and reduces hospital transfers

  • Facility clinical staff can flag residents for after-hours monitoring

Clinical collaboration and operations

  • Reliable overnight coverage that reduces the burden on on-call staff and providers

  • EMR-integrated notes that minimize administrative burden and care delays

  • Daily, weekly, and monthly reporting that highlights trends, emerging needs, and opportunities for improvement

  • Consistent communication with nursing teams to ensure fast escalation when required

Real-life results with after-hours telehealth

Client:

Size: 85 senior care facilities across the Midwest

Pain point: Off-hours access to providers

Solution: AHTH

Outcome:

Greater AHTH engagement has translated directly into fewer unnecessary transfers. More after-hours episodes are now treated in the facility, and residents are staying out of the hospital, resulting in consistently low readmission rates and stronger continuity of care.

Rehospitalization rate:

Average: <2%

Keep patients safe.
Treat in place.

Timing is key to quality care delivery

Lumina Care is more than a call service. We value and prioritize communication and collaboration.

Every aspect of how we operate means seamless interoperability—our tech talks with yours, our clinicians talk with yours, and our admins and operators will get to know yours.

Timing is key to quality care delivery

Lumina Care is more than a call service. We value and prioritize communication and collaboration.

Every aspect of how we operate means seamless interoperability—our tech talks with yours, our clinicians talk with yours, and our admins and operators will get to know yours.

Timing is key to quality care delivery

Lumina Care is more than a call service. We value and prioritize communication and collaboration.

Every aspect of how we operate means seamless interoperability—our tech talks with yours, our clinicians talk with yours, and our admins and operators will get to know yours.

Talk to an expert

Connect with Lumina Care and learn how we enhance your team’s capabilities, improve care outcomes, and relieve the burden on your staff.

Talk to an expert

Connect with Lumina Care and learn how we enhance your team’s capabilities, improve care outcomes, and relieve the burden on your staff.

Talk to an expert

Connect with Lumina Care and learn how we enhance your team’s capabilities, improve care outcomes, and relieve the burden on your staff.

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