Lumina Care Privacy Policy for Patients
Effective Date: 10/20/2024

‍Lumina Care ("we," "us," or "our") is committed to safeguarding your privacy. This Privacy Policy (“Policy”) outlines how we handle your Personal Information when you use our SMS service (“Service”), which we offer through third-party providers. This Policy is part of our Terms of Service.By using our Service, you agree to the terms of this Policy. Lumina Care reserves the right to modify this Policy at any time. The date of the most recent update will be indicated at the top of this Policy. Your continued use of the Service after any changes are made constitutes your acceptance of those changes.

‍Personal Information We Collect
‍“Personal Information” is any data that can identify you, such as your mobile phone number, user name, or other information you provide via the Service.

• When you use the Service, we receive:
• Your mobile phone number.
• Text messages you send or receive.
• Any user or screen name you choose in connection with the Service.
• Feedback or comments you send us through the Service.

‍How We Use Your Personal Information
‍We use Personal Information to:
• Provide you with the Service.
• Respond to inquiries and support requests.
• Improve the Service.
• Contact you with important updates or announcements.
• Conduct research and reporting, including anonymous reports for internal and external purposes.
• All messages you send or receive via the Service are stored on our servers, which may be operated by third-party providers.

‍Disclosure of Your Information
‍We do not sell or rent your Personal Information. We may disclose your information in the following limited circumstances:

• With your consent: We share information if you provide explicit consent.
• To trusted third parties: We may disclose your information to third-party providers who process it on our behalf. These providers are required to follow strict confidentiality and security measures.
• To comply with legal obligations: We may share information if required by law, court orders, or to protect our legal rights.
• In case of business transfers: If Lumina Care is acquired or merged, your information may be transferred to the new entity under similar privacy safeguards.
• Aggregated data: We may share aggregated, non-personally identifiable information (e.g., the total number of users).

‍Security
‍We take reasonable precautions to protect your Personal Information. While we strive to safeguard your data, no system is completely secure. Your information may pass through third-party infrastructures that we do not control, such as SMS delivery platforms or carrier networks

We recommend that you avoid sharing personal or sensitive information through the Service.

‍Opting In
‍You can opt into the Service by:
• Entering your phone number online.
• Sending a text message containing a keyword.
• Signing up at an in-person location or through a paper form.

‍Opting Out
‍You can opt out of the Service at any time by texting “STOP” or “QUIT” to [insert short code]. After you unsubscribe, we will send you a confirmation and you will no longer receive SMS messages from us. To rejoin, simply opt in again.

‍Children
‍Our Service is not intended for children under 13, and we do not knowingly collect information from children under this age. Children aged 13 and older must have parental consent to use the Service.

‍Intended Audience
‍The Service is intended for U.S. residents only.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

‍Contact Us
If you have any questions about this Policy or the Service, please contact our customer service team by emailing support@luminacare.com or calling  929-650-3990.